IMPORTANT: Practice Panda is not responsible for any loss of data that occurs when connecting your webmail email to a 3rd-party program, nor can we provide IT support for 3rd-party applications.
NOTE: If you're not receiving email in a 3rd party email client / application that you connected your Practice Panda webmail account to, please remember that these are webmail accounts, which means you can always access your email and send / receive email messages via the web at https://email.practicepanda.com
If you're not receiving email in Outlook or other email apps, you must login to https://email.practicepanda.com to receive and send emails.
Email Server Information
Username: name@example.com (use your full email address)
Incoming (IMAP) Server: email.practicepanda.com, port 993
Incoming (POP3) Server: email.practiepanda.com, port 995
Outgoing (SMTP) Server: email.practicepanda.com, port 465
Webmail: email.practicepanda.com
First, choose the 3rd-party email program below that you wish to connect your Practice Panda webmail account to:
Android OS
View Steps
View Steps
1. Open Settings.
2. Find Accounts, then + Add account.
3. Tap on Email or Others depending on your version of Android.
4. Enter your full email address and password and choose the Manual setup button.
5. For type of account choose IMAP account.
6. Use your full email address for both the Email address and Username fields and put in your password.
7. For Incoming server settings use email.practicepanda.com, Ports: 993 (SSL enabled) or 143 (SSL disabled) .
Leave the IMAP path prefix blank or name it something like INBOX. Tap Next.
8. For outgoing server settings:
SMTP server is email.practicepanda.com,
Ports: 465 (SSL enabled);
25, 587, or 8025(SSL disabled).
Make sure Require sign-in is checked.
Username and password should be automatically filled in with your full email address and password.
Tap Next.
9. The final settings are your choice. Period to sync Email refers to the oldest emails kept on your Android device, Sync schedule is how often your phone checks for mail.
You can set peak times and off-peak times in other settings to micromanage how often your phone checks mail during peak times.
Tap Next when you are satisfied with your settings.
10. Name your account as it will appear on your phone and type your name as you would like it displayed on sent emails.
Press Done or Next.
Apple Mobile Devices
View Steps
View Steps
1. Go to Settings.
2. On the Settings screen tap Mail, Contacts, Calendars.
3. Tap Add Account
4. Then, click Other and Add Mail Account.
5. Enter your Name, Email , Password, and (optionally) a short Description for your email and hit Next.
6. For type of account choose IMAP.
7. The Name of the account, Email and Description should already be filled in. Double-check that they are correct.
8. For Incoming Mail Server enter email.practicepanda.com for Host Name, User Name is full email address and enter in your Password.
9. For Outgoing Mail Server the Host Name is email.practicepanda.com, User Name and Password are the same as the Incoming Mail Server settings. Tap Next when you are finished.
10. After clicking Next, tap Save.
Thats it! You can test to see if your email account is working by pulling it up from the Mail button on your iPhone, and sending an email to yourself to see if you receive it.
Mac Mail
View Steps
View Steps
1. Open Mac Mail from the Dock.
2. If you have no other email accounts configured, choose Add Other Mail Account, otherwise go to Mail at the top, choose Preferences and Accounts, then the "+" symbol in the bottom left-hand corner.
Then:
3. Enter your Full Name, Email Address and Password, then click Next.You should see a warning that theAccount must be manually configured.
This is because the mail client tries configure automatically and does not have the right settings.
4. For type of account choose IMAP:
Incoming Mail Server is email.practicepanda.com
User Name is your full email address.
Password is your password.
After you're finished hit Next.
5. For Incoming Mail Server Info leave Path Prefix blank
Make sure Use Secure Sockets Layer (SSL) is checked,
Port: 993
Authentication is password, Then hit Next.
If for some reason that does not work, turn off SSL and use Server Port 143.
6. For outgoing server settings:
SMTP outgoing server is email.practicepanda.com
Username and password should be automatically filled in with your full email address and password, but if not it is the same Username and Password as Incoming Server Settings
Click Create when finished.
7. For Outgoing Server Settings use email.practicepanda.com, security type SSL and Port 465. If for some reason that does not work, turn off SSL and use Server Port 25, 587, or 8025. Leave the IMAP path prefix blank or name its something like INBOX.
Click Next / Create.
8. Now the email is created, but there are some settings that may still be incorrect.
Select your new account from the left-hand column. Click the Advanced tab and uncheck the box to "Automatically detect and maintain account settings."
Go back to the Account Information tab and select Edit SMTP Server List from the Outgoing Mail Server (SMTP) menu.
Click the Advanced tab and verify:
"Automatically detect and maintain account settings" is not checked.
The outgoing port is 465 and SSL is enabled
That's it!
Outlook 2013
View Steps
View Steps
1. After launching Outlook go to File then click Add Account.
2. Select Manually configure server settings or additional server types and hit Next.
3. On the Choose Service page, select Internet E-mail and click Next.
4. Provide the following information on the Internet E-mail Settings page:
User Information
a. In the Your Name box, enter the name you want users to see when you send email from this account
b. In the E-mail Address box, enter your email address.
c. For the Account Type under Server Information, select IMAP.
d. In the Incoming Mail Server box, enter the IMAP server name: email.practicepanda.com.
e. For Outgoing mail server (SMTP): enter email.practicepanda.com.
f. Under Logon Information: In the User Name box enter your email address.
g. In Password enter your password and check Remember Password.
h. Click on the More Settings... button.
i. On the Outgoing Server tab, select the My outoing server (SMTP) requires authentication checkbox.
j. Make sure Use same settings as my incoming mail
server is still ticked.
k. Click Advanced to proceed
l. For Incoming server (IMAP): it is Port 993 using encrypted connection type SSL.
m. For Outgoing server (SMTP): it is Port 465 with SSL. If this does not work,disable SSL and use port 143 for the incoming server and use port 25, 587, or 8025 for the outgoing server.
n. After you are finished press Ok.
5. Click Test Account Settings ...
6. Click Close, Next and Finish.
Outlook 2016
View Steps
View Steps
1. After launching Outlook go to File then on the next screen, click Add Account.
2. On the Auto Account Setup page, select E-mail Account, and enter your account details in the fields provided
3. Click Next
4. Outlook will use Autodiscover to find your account server details, and set up your account. You will see checkmarks appear next to each line, and then a message that your account is successfully configured. If Autodiscoverisn't working, the server settings for Outlook are:
4.1 In the Incoming Mail Server box, enter the IMAP server name: email.practicepanda.com
4.2 For Outgoing mail server (SMTP) enter: email.practicepanda.com
5. Click Finish
Outlook 2019
View Steps
View Steps
1. After launching Outlook go to File then on the next screen, click Add Account.
2. Enter your full email address and click Connect
3. Enter your email password and click Connect
4. Outlook should automatically detect the server settings and add the account.
If Outlook doesn't Auto Detect your server information:
1. Click setup account manually, then choose "IMAP" as email type
2. Enter your username (email address) and webmail password, then enter the following server information:
Server: email.practicepanda.com
Port: 993
Encryption method: SSL/TLS
In Outgoing Mail section verify the following settings match:
Server: email.practicepanda.com
Port: 465
Encryption method: SSL/TLS
My outgoing (SMTP) server requires authentication is checked
Use same settings as incoming mail server is selected
8. Click Next or Repair if you chose to repair your account connection
Thunderbird
View Steps
View Steps
1. After downloading Thunderbird and running the installation, you are presented with the Mozilla Thunderbird Setup splash screen. Click Next.
2. In most cases you can leave the Standard button selected. If you wish to have a different primary email program (e.g. Outlook) uncheck UseThunderbird as my default mail application. Click Next.
3. You can change the installation location on the next Setup window or leave the default path.Click Install.
4. Click the Finish button to complete the installation.
5. As Thunderbird opens, you have the option to Set as Default. Only choose this if you are going to use Thunderbird as the default mailprogram, otherwise choose Skip Integration. Optionally, you can choose to Always perform this check when starting Thunderbird.
6. Click the Skip this and use my existing email button.
7. Fill in your name as you would like it to appear to users when you send email, your email address and your password in the appropriateboxes. Note: Password is case-sensitive.
8. Choose IMAP (remote folders) configuration and click the Done button.
Backup your webmail emails
If you've connected your webmail email to a 3rd party email app, it's time to backup your webmail email data. We recommend doing to to ensure you always have a copy of your email data. For instructions on how to do this please click the button below: