Why am I being migrated from Practice Panda Workspace Email to Microsoft 365?
We’re retiring Workspace Email and are no longer releasing new features. To provide you with the best email experience, we started the process of moving customers to Microsoft 365 with its latest features and security updates.
Will my login (email address & password) or webmail information change?
Your email address and password will stay the same. You’ll continue to access your email by signing in to webmail or email.yourdomain.com (e.g. email.coolexample.com).
After your transition date, you'll see your new webmail called Outlook on the web. It has many of the same features as Workspace Webmail, as well as some new ones.
Please Note: If your email password was saved in your browser settings, your password might not show on the Microsoft 365 sign-in page. If you don’t remember your password, reset it from the Practice Panda Member Area.
Do I need to back up my email before updating my mail client settings?
Before updating your email client to use the new Microsoft 365 servers, we recommend backing up your email to a .pst file to ensure you do not lose any email data. Although in most cases all email data will be migrated successfully, we cannot guarantee that any email data that may be saved locally to your computer, or not fully synced with the Workspace email servers, will be migrated.
PLEASE NOTE: Calendar or contact data will not be migrated. For this reason, backing up your email data which includes your calendar and any contacts, is highly recommended.
Using the Outlook Desktop app to backup email data
We recommend using the Outlook Desktop application to backup your email to a .pst file. For instructions on backing up your email using Outlook, please click here.
Using Mail app on Mac to backup email data
To backup your email using the native mail app on your Mac, please click here.
What do I need to do?
During the transition, we’ll handle getting your email moved to 365.
After your transition is complete, you'll need to update your client settings to Exchange if you’re using a mobile device or desktop email client using one of the options below:
Option 1
Click here, to install and run the Outlook Setup Assistant to automatically update your server settings.
Option 2
Click here, to find instructions on manually updating your server settings. We've also included the server settings below:
• Email: Your Microsoft 365 / Practice Panda email address
• Password: Your Microsoft 365 / Practice Panda email password
• Server: outlook.office365.com *this is required
• Domain: Leave this empty
• Username: Same as your Microsoft 365 / Practice Panda email address
What happens to all my email?
We'll move all your Workspace Email accounts, including their email and folders, to Microsoft 365. Continue using your email as you normally would. After your transition is complete, you'll need to update your client settings to Exchange if you're using a mobile device or desktop email client.
What if I don't want to migrate to Microsoft 365?
We know change can be difficult, but we recommend giving Microsoft 365 a try. We didn’t make this decision lightly, but we're retiring Workspace Email because it’s not up to standards with the email experience we want to give you. Microsoft 365 is more secure, reliable, and has more features for collaboration.
Are all my webmail features available in Microsoft 365?
Most of the features from Workspace Email are available in Microsoft 365. However, email signatures, email templates, catch-all addresses, inbox rules, and block/allow lists won't be moved. And, before forwarding Microsoft 365 email to an external email address, you'll need to edit your outbound spam filter policy.
Will the support I get from Practice Panda change?
You'll continue to receive expert help from our customer support team.
Who can access my email?
No one is given access to your email during the transition. Only those with your authentication credentials have access to your email account. Microsoft and Practice Panda have safeguards in place to prevent unauthorized access to mailbox contents.
Will my email account's display name change?
Yes, your display name will change during this process. After your transition is complete, you can update your display name.
Will I need to change anything on my mobile device or desktop email client?
After your transition is complete, you'll need to update your client settings to Exchange if you're using a mobile device or desktop email client.
Do I need to update any DNS records?
You don’t need to update any DNS records as part of this transition. After you're notified your email is moving to Microsoft 365, it's important to keep your MX records pointing to your Workspace Email. If you update your MX records before your transitions complete, you won’t receive email.
Whether your DNS is hosted with Practice Panda or another provider, all your DNS entries and mail settings stay the same during this process. After your email moves to Microsoft 365, we'll automatically update or manage your DNS records for you.
I think I’m missing email after migrating to Microsoft 365. What do I do?
During the transition, we move your email and folders from the Workspace Email servers into Microsoft 365. If you stored messages in your email client, you might see some messages missing in your account with Microsoft 365. If you’re missing email, follow our troubleshooting steps.
Where are my folders are migrating from Workspace Email to Microsoft 365?
After we migrate you from Workspace Email to Microsoft 365, you might not see your email folders in the same place in Microsoft 365. If that happens, your folders, emails and attachments are all safe and available in an In-Place Archive folder in Microsoft 365. Find your Workspace Email folders in Microsoft 365.
Need further assistance?
For additional help, please send us a ticket by clicking the following button:
Or, you can reach out to your Practice Panda Support Team by emailing us directly at help@practicepanda.com.