An email account can be compromised in a number of different ways. In some cases, your password may be weak and easily guessed or obtained through a public breach. In other cases, you may have clicked on a malicious link in an email, social networking site, or webpage. Or, you may have downloaded an app or file that contained malicious scripts or your web browser was compromised and saved passwords were obtained.
A suspended email account usually means a suspicious login was detected, and for the protection of your account it was temporarily suspended.
My Email is Suspended, Now What?
If your email is suspended please reach out to your Practice Panda Support team at support@practicepanda.com using an alternative email, or by logging into your Practice Panda Member Area and selecting 'Contact' in the upper right menu.
To ensure you can always communicate with us via email, we suggest using an alternative email (such as Gmail or Outlook) and adding it as your support email in your Practice Panda Member Area. This is the email we use to communicate with you for support or billing request. To do this please see the following steps:
Login to https://web.practicepanda.com
Click Profile in the upper right menu
Under the the Account Information section on the Profile page of your Practice Panda Member Area, please fill in your alternative email in the Support Email field.
Once you click 'Save', any emails from our support or billing team will be sent to this address.
You can also send us a message if you don't want to use a different email as your support contact, and instead you'd rather us only use your alternate email as a secondary contact method, should we be unable to reach you via your main email.
When Resetting Your Password, Please Keep in Mind . . .
Use long pass-phrases to make passwords easier to remember and more secure.
At least 12 characters long, but the more characters the better
Do not use information about yourself, the city where you were born, your age, or the names of relatives, friends, or pets.
Do not use common words such as the name of a favorite sports team or band
A combination of uppercase letters, lowercase letters, numbers, and symbols.
Not a common word or the name of a person, character, product, or organization.
Significantly different from your previous passwords.
What Else Should I Do if My Email was Compromised?
Reset any additional accounts that the attacker may have gained access to. If they obtained your email password, there's a chance other accounts may be compromised. These may include financial institutions, shopping sites, and social media sites. Remember to use unique passwords for each and every account. If not, if one account gets compromised, they all become compromised
Establish a routine where you change your password periodically. Consider changing your password on at least an annual basis (unless a breach requires it sooner).
Scan your computer for viruses and malware. This is especially important if you are experiencing problematic signs like unfamiliar applications loaded on your device, your computer operating slowly, or problems shutting down.
If you need assistance ensuring your devices, applications and network are secure, we suggest reaching out to a cyber security professional for help hardening your network and devices.
What Can I Do to Help Prevent an Email Account Compromise?
Make sure your devices are patched with the latest updates, including antivirus.
Set your security software, internet browser, and operating system to update automatically. Or, establish a routine to do this manually on a frequent basis.
Use unique strong passwords for account access.
Be wary of unexpected emails, especially when they contain links and/or attachments.
Verify the sender’s address. If you don’t recognize the address please exercise caution if you choose to reply.
If an email request from a known contact seems out of place, verify the request by calling the sender on the phone.
Think twice before clicking a link. Always hover before clicking to see the address of the web site you are attempting to visit.
Never click text links like “Click Here” or “Unsubscribe,” or any other links in suspect, unverified emails.
Never input a password or your email address on an unknown site, and never provide your passwords to anyone.
Never save your passwords in web browsers
Be vigilant when reviewing emails, as you may receive an email from a legitimate contact who has been compromised.
Don’t access your email account on a public computer or from a device using public Wi-Fi.
Need further assistance?
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